Terms & Conditions

1. About Atollier

1.1 This website and the Atollier travel club are operated by Atollier Pte. Ltd. ("Atollier", "we", "us" or "our"), a company incorporated in Singapore with its registered office at 10 Anson Road, #28-01, International Plaza, Singapore 079903. Atollier curates private, considered ocean journeys and expeditions.

1.2 In these terms, "you" and "your" mean the person using this website and, once a journey is confirmed, the lead traveller named on the booking, who accepts these terms on behalf of everyone travelling in the party (including anyone added or substituted later).

2. About these terms

2.1 These terms have two parts. Sections 3 to 7 concern your use of this website and apply from the moment you use the site. Sections 8 to 21 are our booking terms and apply when we agree to plan and arrange a journey for you, forming the basis of the contract between us for that journey.

2.2 The particular terms that apply to your journey are those set out here, together with anything we confirm to you in writing at the time of booking — including your itinerary, quotation and any supplier terms we pass on to you.

3. This website

3.1 The content on this site is provided for general information and to invite a conversation. We take care to keep it accurate, but it may change, and we make no guarantee that it is complete or current at any given moment. Nothing on this site is an offer capable of acceptance, and no booking or contract is formed simply by using it.

3.2 Prices shown are indicative, often expressed as a guide ("from" a figure), and may change until confirmed in writing. Places on expeditions are limited and subject to availability at the time of confirmation, and the dates, itineraries and details described on the site may evolve as a journey is designed.

4. Enquiries and expressions of interest

4.1 When you introduce yourself, request a dossier, or express interest in an expedition, you are beginning a conversation — not making a booking. Any journey we go on to plan together is confirmed only through a separate written agreement between us, as described in section 8.

5. Intellectual property

5.1 The Atollier name, wordmark, text, photography and design on this site are owned by us or our licensors and are protected by law. You may view and share the site for personal, non-commercial purposes, but you may not copy, reproduce or use our content or imagery for any other purpose without our written permission.

6. Acceptable use

6.1 Please use this site lawfully and in good faith. You agree not to misuse it — for example by attempting to disrupt it, gain unauthorised access, submit false information, or use it for any unlawful purpose.

7. Links to other sites

7.1 Our site may link to third-party websites, such as those of our collaborators. We provide these links for convenience and do not control or endorse those sites, and we are not responsible for their content or practices.

8. Your journey and how a booking is made

8.1 When you are ready to proceed, we will confirm the details of your journey to you in writing — typically an itinerary and quotation. A booking is made, and a contract formed between us, when you accept that confirmation and pay the deposit (or such other amount as we specify), at which point these booking terms apply.

8.2 In arranging your journey we act as a booking agent. In most cases we collect payment from you and settle with the suppliers on your behalf. On occasion, a supplier may ask you to contract or pay them directly; where that is the case, we will make it clear to you, and your arrangement for those services is with the supplier under their terms, with our role limited to arranging the introduction.

9. Our suppliers and their terms

9.1 To create your journey we work with independent third parties — such as dive operators, vessels, resorts, guides and local hosts. Where we arrange services provided by others, those services are subject to the third party’s own terms and conditions, including their payment, amendment and cancellation terms. We will make the relevant supplier terms known to you before you book, and by booking you accept that they apply to those services.

9.2 We choose our partners with care, but Atollier is not responsible for the acts or omissions of independent third parties, and the standard of the services they provide is a matter for them under their own terms (see also section 20).

10. Prices and currency

10.1 We quote our journeys predominantly in United States Dollars (USD). We are able to accept payment in other currencies by arrangement; where we do, the amount payable will be calculated at a prevailing exchange rate at the time of payment, and any bank, card or conversion charges are for your account.

10.2 Because our suppliers are usually contracted in their own local currency, the price of your journey reflects costs and exchange rates known at the date of booking. Section 12 explains the limited circumstances in which a price may change after your booking is confirmed.

11. Deposit and payment

11.1 A deposit is required to confirm your booking and secure your arrangements. We do not apply a fixed deposit percentage; the amount is set by the requirements of the suppliers involved in your journey, and we will tell you the deposit due before you book. For some arrangements a supplier may require full or additional payment earlier, in which case we will let you know and may request a further payment after your booking is confirmed.

11.2 Unless a supplier requires payment sooner, the balance of your journey price is due no later than eight weeks before travel. Where a supplier’s terms require earlier payment, we will tell you and that earlier date will apply. If you book within eight weeks of travel (or within any shorter period a supplier requires), full payment is due at the time of booking.

11.3 Payment details are provided with your invoice. If we do not receive a payment by its due date, we may treat your booking as cancelled by you and apply the cancellation terms in section 13.

12. Changes to the price after booking

12.1 We would always prefer to hold the price we confirm. Occasionally, however, a supplier may impose a genuine, unavoidable increase after your booking is confirmed — for example a fuel surcharge, a new or increased local tax or levy (such as a change to marine park or conservation fees), or a material movement in exchange rates where a supplier is paid in local currency. Where this happens, we may pass the increase on to you.

12.2 We will only ever pass on the actual increase, we will explain it to you, and we will not add a mark-up to it. If an increase is significant, we will discuss the options with you, and where a surcharge would materially raise the total price of your journey you may choose to cancel within a reasonable period of our telling you, in which case section 13 applies but we will treat any resulting supplier cancellation charges sympathetically.

13. Changes and cancellations by you

13.1 If you wish to change the dates or other details of a confirmed booking, please tell us in writing as early as you can. We will ask the suppliers whether the change can be made, but changes are always subject to their acceptance and to their terms. Where a change is possible, you will be responsible for any costs the suppliers charge, and we may also charge a reasonable administrative fee for arranging it; we will quote any such costs to you before you commit to the change.

13.2 If you need to cancel, please tell us in writing; a cancellation takes effect from the date we receive your written notice. Because our suppliers begin incurring costs from the time you book, cancellation charges apply, and these are determined by the terms of the suppliers involved in your journey rather than by a single Atollier scale. We will always make the applicable cancellation terms known to you before you book, so you understand what is at risk. Deposits and other amounts already paid may be non-refundable, and where a supplier’s cancellation charge is higher than any amount we would otherwise retain, the supplier’s charge applies.

13.3 Any refund due to you will be made within a reasonable period, and in any event within 30 days of your written cancellation, net of any bank or conversion charges and of any amount the suppliers retain. Once a journey has begun, we cannot refund any unused or missed services.

13.4 It is your responsibility to arrange travel insurance that covers cancellation and curtailment (see section 19). We cannot guarantee refunds of airfares or other travel booked on your behalf, which remain subject to the relevant provider’s terms.

14. Transferring your place

14.1 If a member of your party is unable to travel, it may be possible to transfer their place to someone else, provided the suppliers accept the transfer and the replacement traveller accepts these terms and any supplier documentation. Any costs charged by the suppliers, any overdue balance, and a reasonable administrative fee must be settled before a transfer takes effect.

15. If you do not travel

15.1 If a traveller does not appear for a journey, or is unable to take part in or complete it for reasons within their control, no refund is due and any amounts paid may be retained by us or the suppliers in accordance with the applicable terms.

16. Changes or cancellation by us or a supplier

16.1 We will do our utmost to provide your journey as confirmed. Now and then, a detail may need to change — an itinerary, a vessel, an element of accommodation — and we will tell you and arrange the closest suitable alternative we can.

16.2 If your journey cannot proceed for reasons beyond our reasonable control — including force majeure events such as extreme weather, natural events, disruption at sea, strikes, epidemics, government action or supplier failure — we will work with you and our suppliers to offer a suitable alternative. Where no acceptable alternative is possible, we will refund the amounts you have paid, less any sums our suppliers are unable to refund to us and any unavoidable costs already incurred in arranging your journey. Any such refund will be made within 30 days, net of applicable bank charges. We recommend travel insurance precisely because it can respond to circumstances of this kind.

17. Passports, visas, health and entry requirements

17.1 You are responsible for ensuring that everyone in your party holds a valid passport (with any validity margin the destination requires, commonly at least six months beyond your return), together with any visas, permits, inoculations and other documents needed for your journey, and that each traveller meets the health and entry requirements of the places you will visit. We are happy to point you to the right information, but we cannot be responsible if a traveller is refused entry or travel for want of the necessary documents, and no refund is due in that event.

17.2 It is also your responsibility to check in on time and to be in the right place at the right time for the arrangements made for you.

18. Travel, diving and personal responsibility

18.1 Ocean travel and diving carry inherent risks, and a journey with us may involve diving or other in-water or adventurous activity. You are responsible for holding the appropriate certifications, for being medically and physically fit to take part, and for following the safety guidance of the operators and guides on the ground. If you have any condition that may affect your participation, please tell us at the time of booking (or as soon as it arises) so we can check what can be accommodated; some services cannot be guaranteed and remain subject to the supplier’s assessment.

18.2 Dive operators and other activity providers will usually ask you to complete their own waiver, release or medical declaration before you take part, and to demonstrate the relevant certification. You agree to complete these honestly and to abide by the reasonable instructions of the operators and guides, whose decisions on safety are final. By taking part in diving and other adventurous activities you accept the risks inherent in them.

19. Insurance

19.1 Comprehensive travel insurance is a condition of travelling with us. Before your journey begins you must hold insurance appropriate to your plans, with sufficient cover for medical expenses, emergency evacuation and repatriation, and for the diving and adventurous activities you intend to undertake, as well as cover for cancellation and curtailment and for your personal belongings. Please make sure your insurer is aware of the nature of your activities, including diving to the depths you plan, and that your cover extends to all your dates of travel.

20. Our liability

20.1 We take real care over the journeys we arrange, and we accept responsibility for arranging your journey with reasonable skill and care. We are not, however, responsible for the acts or omissions of independent suppliers or for the services they provide, which are governed by their own terms (see section 9); nor are we responsible for loss or disruption caused by events beyond our reasonable control, by the acts or omissions of third parties unconnected with the services we have arranged, or by your own acts or omissions.

20.2 To the fullest extent permitted by law, our total liability to you in connection with your journey and your use of this website will not exceed the total amount you have paid to us for the journey concerned, and we exclude liability for any indirect or consequential loss, including loss of profit or enjoyment, and for loss arising from information on this website that you rely on without confirming with us.

20.3 Any claim in connection with your journey must be notified to us in writing within 12 months of the end of your journey (or, for a matter concerning this website, within 12 months of the event complained of), after which we will have no liability in respect of it.

20.4 Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, or for our fraud or fraudulent misrepresentation.

21. Your submissions and privacy

21.1 How we handle the information you share with us, through this site or in the course of arranging your journey, is set out in our Privacy Policy, which forms part of these terms. To arrange your journey we will need to share relevant details with the suppliers involved, as that policy describes.

22. Severability

22.1 If any provision of these terms is found to be unenforceable or invalid, that provision will apply only to the extent it lawfully can, or be treated as removed, and the remaining provisions will continue in full effect.

23. Changes to these terms

23.1 We may update these terms from time to time; the date above shows when they were last revised. The terms that apply to your journey are those in force, and confirmed to you, at the time you book. Changes to the website terms take effect when posted here.

24. Governing law and jurisdiction

24.1 These terms, and any dispute relating to them, to this website or to a journey we arrange, are governed by the laws of Singapore and subject to the exclusive jurisdiction of the courts of Singapore.

25. Contact us

25.1 If you have any question about these terms, please write to us at adam@atollier.club.